Policies
Order cut-offs
Next-day delivery or pickup: book online by 8pm the day before.
Same-day delivery or pickup: call or text 0418 859 997 by 8am and we'll do our best. A rush fee may apply.
Delivery
We deliver across Sydney from Canada Bay, NSW. Delivery is priced by distance and shown at checkout. If you are beyond our delivery range, message us for a quote.
Last-minute orders: for orders placed the day before or two days before your delivery date, your delivery time may vary. We have to fit these around deliveries that have already been booked, so we can't always give your first-choice time window. We'll confirm your time with you by message.
Please check the recipient's name, address and phone number carefully. We can't be responsible for delays or failed deliveries caused by incorrect details. If nobody is home, we may leave the flowers in a safe, shaded spot or with a neighbour, and the delivery is then complete. Redelivery costs extra.
Pickup
Free pickup by arrangement from Canada Bay, NSW. We don't have a storefront. We'll send the full pickup address and your pickup time once you've ordered. When you arrive, call or text 0418 859 997 and we'll bring your flowers out to you.
Cancellations and refunds
Every order is made fresh for you, so we can only cancel orders with enough notice.
- Cancelled 3 or more days before your delivery or pickup date: full refund.
- Less than 3 days before: the order can't be cancelled or refunded. This includes orders placed within 3 days of the date, which are final once placed.
To cancel, please call or text 0418 859 997, or message us on Instagram @petalpostt, with your name and order number. If we ever have a problem with your order, such as a flower that isn't available, we will contact you.
If something isn't right
If your order arrives damaged, or isn't what you ordered, contact us within 24 hours with a photo and we'll make it right with a replacement, refund or credit.
Seasonal flowers and substitutions
Flowers are natural and seasonal, so stems, shades and sizes vary slightly from photos. If a flower isn't available we'll substitute like-for-like in colour, style and value, and contact you first where a change would be significant.
Subscriptions
Subscriptions are set up by enquiry. We confirm your plan, colours, start date and billing with you before your first delivery. Pause or skip with 48 hours' notice.
Nothing here limits your rights under the Australian Consumer Law.